The hotel CRM for your team
Communicate smarter with the #1 hotel CRM
Optimise your guest communication, increase your sales and create individualised guest experiences with Smart Host - the CRM that is much more than just a marketing tool.
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Over 1,000 leading hotel brands trust Smart Host and have voted us #1 in DACH:
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Your data for satisfied guests and maximum profit.
All guest data at a glance thanks to the PMS interface. Whether interests, booking behaviour or personal notes - everyone in the team always knows about the guest.
Discover guest profiles
The right message to the right person at the right time.
Delight your guests with personalised campaigns via email, WhatsApp and SMS - optimised and data-driven. With automated pre- & post-stay surveys, upselling and review management has never been easier.
Discover campaigns
Bye, bye OTAs!
You can do it yourself.
Smart Host uses data to identify times of low demand and create tailored offers that maximise room occupancy. And all in less than 2 minutes!
Discover offers
Standardised communication in the look of your hotel.
Correspond with guests without having to switch between software and maintain an overview even when staff are absent. Mailings, offers or correspondence - offer your guests a standardised digital experience that meets your hotel's standards.
Discover correspondence
Wait a minute ... what exactly is a CRM again?
CRM (Customer Relationship Management) is software that helps hoteliers to manage guest data, e.g. from the PMS, and to personalise service. By storing preferences and booking histories, hotels can provide their guests with customised offers and strengthen customer loyalty. A CRM also facilitates communication, optimises internal processes and helps to carry out targeted marketing campaigns, thereby increasing not only guest satisfaction but also the hotel's turnover.
As individual as your hotel
What do you want to achieve with your hotel CRM?
Together with you, we make sure that Smart Host delivers what you need:
Increase direct bookings
OTA independence
Personalised marketing
Promote guest retention & loyalty
Save time through automation
Increase occupancy
Simple, clear, intuitive.
Just take a look!
As individual as your hotel
User-friendly technology for sustainable growth
Measurable
success
Measure and optimise your marketing campaigns with clear success figures
23 % of all bookings
in our customers' hotels are generated on average by Smart Host.
More efficiency,
less effort
Automated processes and an intuitive interface save you time & are fun to use.
< 1 min
per offer in the offer manager with live interface to the PMS
Reach the right guests
Simply address your guests in a targeted and personalised way.
38 % open rate
achieved with campaigns sent with Smart Host in the last two years
Personalised
Support
Our team will accompany you from day 1 so that you can realise your full potential.
4,9/5
is how our customers rate our customer support on HotelTechReport.com.
But we have a lot to say
So enough about us. What do our customers say?
what our customers say:
‘I would definitely recommend Smart Host. I always catch myself raving about it.’
Anna Wiesler, Seehotel Wiesler
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what our customers say:
‘The best feedback is that the conversion has increased many times over.’
Erich Falkensteiner, Falkensteiner Hotels & Residences
watch the interview
what our customers say:
‘It's the perfect all-in-one solution for us and all our employees are also delighted’
Ann-Catrin Rüttimann, Seehotel Wilerbad
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Discover Smart Host and find out what our customers have to say about our product.
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